Total refund now amounts to: $117.75 USD. But RDD Logistics even for international shipping? Please change your carrier. RDD Logistics is also by far the worst carrier to use. But who? RDD Logistics or USPS? Beyond ridiculous. Fashion Nova has advised me that for delivery status, I should reach out to the carrier. Thereafter, 29th of December and 30th of December reflects that it is 'In transit To Next Facility'. Upon further checking, I also noted that on the 27th of December, my package had already arrived at the USPS Regional Facility located in San Bernardino Ca Distribution Center at 11:47 am. When in their automated email response from you, they tell you that returns take 5-7 business days. ( Shipping fee is $15 USD) It is approaching the 2 month mark now and every time I check on my tracking history online, from 31st December 2018 - 25th February 2019, the tracking status reflects " Origin Post Is Preparing Shipment". Fashion Nova assured me that once they receive my return package, I will be receiving my store credits minus the shipping fee. For the 2nd situation of $85.77 USD, I wasn't home and my post was mailed back to Fashion Nova. I have been following up with them for months now but I doubt I will ever see my refund. They have advised me that the first refund of $31.98 has been issued back to my credit card and to check with my bank on this which I have repeatedly but there is nothing in my account til date. I live in Singapore and I am still waiting on a refund of $31.98 USD from Octoand another refund of $85.77 USD from 23rd of November 2018. I will be looking into this going forward because what they are doing is illegalĮxtremely terrible customer service. After reading these complaints which all say the same thing I say we all group together and file a class action law suit against this company and report them to BBB as stealing customers money because this is not acceptable. They are scamming everyone of their money. I have checked MULTIPLE times-I am not illiterate. I have been in communication with them and all they say is for me to “check my spam and junk folders” for my e-gift card that ends in “399g”. The only way you can contact this company is via e-mail. They have no phone number for customer service. Since then it has been SIX months and still have not received my store credit (of $235 mind you). I was annoyed but I have experienced this with other online realtors before so I said whatever and sent the items back and waited for my e-gift card. I went to return them only to realize I can’t get my money back-only store credit. I was unhappy with how a lot of the items fit me. I placed an order back in May of this year before going vacation. But you rather to his and scam people! Order number You have a big company like this, it shouldn’t be hard for you to put some type of better customer support in place. 24 hours no gift card 48 hours no gift card today will make 4 days no gift card! So on your honest opinion what you think I should do next ? Exactly what you’re thinking I’ll file a full charge back. The idiot said okay I’ve issue the Evelyn’s you should receive the gift card in your email. I submitted everything & they said the can re ship Or refund at Thai point I’m already angry, so I asked for a full refund. They asked me for pictures of he wrong items and the package slip. But to my surprise the package looks very small, so I quickly opened it just to see 4 items and nothing of what I order, reach out the the trash support and let them know. The package came the next day as promised. Me being so obsessed with shooting hurry on the site and order over $300 in items. So fashion novas had this sales called 1 day rush with 100$ or more.
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